FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order? To place an order, simply browse our website, select the products you wish to purchase, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and your order will be processed accordingly.

2. What payment methods do you accept? Currently, we only accept cash on delivery for in-store purchases. For online orders, we accept various payment methods, including credit/debit cards and PayPal. Please refer to our "How To Pay" page for more details.

3. Do you offer international shipping? At the moment, we only offer shipping within Agadir. We do not provide international shipping services. However, we're continuously exploring options to expand our delivery network in the future.

4. How long will it take to receive my order? Delivery times may vary depending on your location and other factors. We aim to process and ship orders promptly, and you can expect to receive your order within [insert estimated timeframe] days after it has been shipped.

5. What is your return policy? We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, please refer to our "Return Policy" page for detailed information on how to initiate a return or exchange.

6. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with tracking information, if available. You can use this tracking information to monitor the status of your delivery.

7. Are your products safe and authentic? Yes, we take pride in offering only genuine, high-quality products from trusted brands. Our supplements undergo rigorous testing and quality control measures to ensure safety and authenticity.

8. How can I contact customer support? If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us by email at [insert email address] or by phone at [insert phone number]. We strive to respond to all inquiries promptly.

9. Do you offer discounts or promotions? Yes, we occasionally run special promotions and discounts on select products. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers and deals.

10. Can I cancel or modify my order after it's been placed? Once an order has been placed, it may not be possible to cancel or modify it, as we strive to process orders quickly for prompt delivery. However, please contact our customer support team as soon as possible if you need assistance with your order.