Return Policy
Return Policy
At Morglad, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help. Please review our return policy below to understand your options for returning items.
In-Store Purchases:
If you made your purchase at our physical store in Agadir, please return the item(s) directly to our store within [number of days] days of the purchase date. To be eligible for a return, the item(s) must be unused, unopened, and in their original packaging. Please ensure that you bring your original receipt or proof of purchase with you when returning the item(s).
Once your return is received and inspected by our staff, we will process your refund or exchange accordingly. Refunds will be issued in the original form of payment, while exchanges will be subject to product availability.
Online Purchases:
For online purchases made through our website, please follow these steps to initiate a return:
Contact Us: Reach out to our customer support team within [number of days] days of receiving your order to request a return. You can contact us via email at [customer support email] or by phone at [customer support phone number]. Please provide your order number and details of the item(s) you wish to return.
Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Return Shipping: Carefully package the item(s) you wish to return and ship them to the address provided by our customer support team. We recommend using a trackable shipping method to ensure safe and timely delivery.
Inspection and Processing: Upon receiving your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Once approved, we will process your refund or exchange as requested.
Return Eligibility:
To be eligible for a return, item(s) must meet the following criteria:
- Unused and unopened
- In their original packaging
- Accompanied by proof of purchase (receipt, order confirmation, etc.)
Refunds:
Refunds will be issued in the original form of payment used for the purchase. Please allow [number of days] days for the refund to be processed and reflected in your account.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to expedite the resolution process.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure your shopping experience with Morglad is a positive one.